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Frequently Asked Questions - All FAQs

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Yes you can. Phone or email us your requirement. We can process a gift voucher for any amount over $25.00. We will bill you and send the ACR Gift Voucher to you. You or we can add your name and the recipient’s name.
If you are using an incorrect username or password with a registered email address (your email address links your user name and password) you will always have trouble logging in. Use your correct log in details or re set your password. If you are still having trouble please call customer service (08) 8177 2113 and we will try to resolve your difficulty as soon as possible.

By creating an account at Australian Church Resources you will be able to shop faster, shop 24/7 and be up-to-date with price and quantity, and you can keep track of the orders you have previously made. Also ACR has new titles coming in all the time and we would like to keep you informed about what is happening. If you sign in, we will be able to do this.

Yes. You will be able to purchase resources that are currently out of stock and therefore guarantee a copy for yourself when it is received at ACR. No need to spend any more time searching! Most items arrive by sea freight (to keep our prices to a minimum) and so out of stock lines can take up to 10 weeks to come in. We do special orders by Air as well.

We are happy to offer you three different ways to shop:

 

Click: You can shop online if you are happy to do so. Payments are accepted through PayPal or by Credit Card via PayPal. As all of our online credit card payments are processed through PayPal you can be confident that your payment information will be kept safe and secure. Visa & MasterCard only.

Call: If you've found what you're looking for but you don't want to pay online, then please call us on 1300 36 75 75 between 9.00am and 4.30pm on a business day and we will process your order and credit card payment over the phone.

Visit: If you want to come and see us you are more than welcome. We do not have a retail store as such but you can visit our warehouse and select items from our shelves. We are open from 9.00am until 4.30pm on business days. 1/14 Drury Tce Clovelly Park, Adelaide SA 5041 Plenty of Free parking. (see map for directions in CONTACT US)

ARC does offer some Bulk Discount opportunities on some products for a quantity purchase, particularly on School Bibles and Hymnbooks and in some cases on Altar Bread. Please email/phone us for a bulk price opportunity.

At ACR, we want you to be happy with your purchase. Particularly when buying over the Internet, you might not be entirely sure what the product is going to be like. That's why ACR offers a 30 Day Money Back Guarantee on all* products we sell - music, books, bibles, and gifts. If, for any reason, you're not happy with the product you've purchased, simply return it within 30 days of purchase for a full refund of the purchase price of that product (excluding shipping). Please email us for returning details. * Firm orders (items specially ordered and not regularly stocked) cannot be returned unless faulty.

Australian Church Resources values your privacy and only uses the personal information you provide for the purpose of processing your orders or enquiries. It does not disclose, sell, transmit or pass on your personal details to any marketing companies or to any other third parties without your consent. Your private information is treated with strict confidentiality and will not be used for any other purpose.

Online you can pay by 6 basic methods:

 

1.     Visa or MasterCard via PayPal
This does not require you to sign-up for a PayPal account. We use this facility because it is safe, secure and efficient. PayPal is a large multi-national organisation that facilitates online transactions for more than 70 million customers world-wide. Through them we accept payments in Australian Dollars. When you make a PayPal payment you will be temporarily redirected to the secure PayPal site for credit card processing and you will be returned to ACR once your payment has been confirmed. We will ship your order within 2 working days of our receiving it.

 

2.     By PayPal    register to open an account with PayPal if you do not have one. One of the most secure methods of payment.  Go to www.paypal.com.au

 

 

3.     Cheque / Money Order
if you prefer not to pay via credit card you can mail a cheque or money order to our head office. Once the payment is cleared your order will be shipped on the next working day.

 

4.     Direct Deposit
you can make a direct deposit into ACR’s bank account for the amount of your order. When doing this please include the order number you receive via email in the description of your transaction. This will enable us to verify your payment quickly and despatch your order promptly. The bank account details are:
Account name: Australian Church Resources
BSB: 105-011
Account number: 103 096 140

 

Reference:  Your order Number

 

5.     Cash / Credit Card
Customers picking up their purchases from our store can pay by Cash or Credit Card.  Visa & MasterCard

Accounts      Institutional Customers (Churches or Schools) may apply for a 30 day account so that their account can be managed by a Treasurer or office. Payments of Accounts are by EFT (direct deposit) or cheque. Payments made by credit cards, off an account, may incur a 3% service fee.

Yes. You can pick up from our warehouse weekdays 9.00 am – 4.30 pm at:  1/14 Drury Tce. Clovelly Park                               SA 5042   (see Contact US for a directions Map)

If you choose to pick up your order, and have not already paid via PayPal or Direct Deposit, then payment can be made by cash, bank cheque, or Credit Card at the time of pick up (please select the Cheque/Money Order payment option during Checkout). Ordinary cheques can be accepted in some cases, but only with prior agreement.

That's no problem at all. We ship goods all over the world. We offer a range of options including Express Post, Air Mail and Sea Mail. Your overseas order payment will not be processed however until we have given you a shipping cost quote according to your requirement. We will quote your international shipping charge and send this information to you by email. Once accepted we will send your order.
We can ship using EXPRESS POST for next day delivery to Capital Cities and 2+ days to most other places in Australia.

Shipping within Australia is calculated based on the total value of your order. We ship on most occasions through Australia Post parcel service. (eParcel)  It's really simple and it makes lots of sense. If you buy more, we reward you with cheaper shipping and handling. See the table below.

Total Order Value Shipping & Handling
up to $50.00 $9.50
up to $150.00 $13.00
more than $150.00 $15.00

Note: This information is provided as an indication only for orders where items are available at the time of order. Unexpected delays from our carriers may affect the times stated.

Destination Delivered By
Adelaide & Country SA 1-3 working days
Melbourne / Sydney 2-3 working days
Brisbane / Darwin / Tas & country Vic 3-5 working days
Other interstate country 4-7 working days
New Zealand 7-14 working days
Other Countries 3 – 6 weeks                   by Air

Address/Contact Details

Australian Church Resources
ABN 57 125 531 375

Unit 1/14 Drury Tce, Clovelly Park SA 5042
ph. 1300 36 75 75
fax. 08 8177 2010
email. service@acresources.com.au

Bank Details

Bank SA
BSB: 105-011
Account number: 103096140
Account holder: Australian Church Resources


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